Vitaminstorez is committed to supplying fresh stock at the time of delivery. Our exchange and return policy is as follows:

  • Products in their original, untampered condition can be exchanged or returned within 7 days from the date of receipt.
  • This policy does not apply to products purchased on “Special Offer” or fridge items.
  • Opened items will not be exchanged or returned.
  • The original receipt is required for all returned items.
  • For returns via courier, the customer will bear the return courier charges. No charges are applicable for returns at vitaminstorez outlets.

Return / Exchange Process

  1. Inform us about the product you want to return within 7 days of receiving it by writing to vt@vitaminstorez.com with your order number in the subject line.
  2. Ship the product to our store address: Vitaminstorez, Main Nishad Colony, Lahore, Punjab, Pakistan.
  3. Include the invoice in the return parcel.
  4. We will process your return within 3 working days of receiving your returned order.

Return Payment

  • If the product is shipped back to our store via courier, the payment will be transferred to your online bank account. Please provide your bank details by emailing us at vt@vitaminstorez.com.
  • If you return the product by hand at the store, the payment can be refunded in cash.

For any issues or concerns, please write to vt@vitaminstorez.com with your order number in the subject line.