Vitaminstorez is committed to supplying fresh stock at the time of delivery. Our exchange and return policy is as follows:
- Products in their original, untampered condition can be exchanged or returned within 7 days from the date of receipt.
- This policy does not apply to products purchased on “Special Offer” or fridge items.
- Opened items will not be exchanged or returned.
- The original receipt is required for all returned items.
- For returns via courier, the customer will bear the return courier charges. No charges are applicable for returns at vitaminstorez outlets.
Return / Exchange Process
- Inform us about the product you want to return within 7 days of receiving it by writing to vt@vitaminstorez.com with your order number in the subject line.
- Ship the product to our store address: Vitaminstorez, Main Nishad Colony, Lahore, Punjab, Pakistan.
- Include the invoice in the return parcel.
- We will process your return within 3 working days of receiving your returned order.
Return Payment
- If the product is shipped back to our store via courier, the payment will be transferred to your online bank account. Please provide your bank details by emailing us at vt@vitaminstorez.com.
- If you return the product by hand at the store, the payment can be refunded in cash.
For any issues or concerns, please write to vt@vitaminstorez.com with your order number in the subject line.